Complaints about regional airline LIAT have almost become a part of Caribbean folklore.
And why not? The airline, inspite of its many shortcomings, has survived for 57 years!
And during that period, its acronym, which originally meant Leeward Islands Air Transport, has evolved into “Luggage In Another Terminal”, and “Leave Island Anytime” (whenever we please).
And, as with any airline, some of LIAT’s disgruntled passengers have taken to the media to express their displeasure.
But Arthur Hicks’ “Open letter to LIAT”, originally published in BVI Beacon in April, so moved founder and chairman of Virgin Airlines, Sir Richard Branson, that he tweeted it to his three million followers.
The letter has been island-hopping since then.
Branson’s tweet read “”How to write a complaint letter — read this hilarious note from a frustrated airline passenger.”
We really think you should read Hicks complaint too:
May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.
Most other airlines I have travelled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!
I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them all to be the same. And as for being patted down by a variety of islanders, well, I feel as if I’ve been hugged by most of the Caribbean already.
I also found it unique that this was all done on “island time,” because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I’m glad the boat was long gone by the time we arrived into Tortola last night — and that all those noisy bars and restaurants were closed.
So thank you, LIAT. I now truly understand why you are “The Caribbean Airline.”
P.S. Keep the bag. I never liked it anyway.