I’m writing to express my disappointment, after such a lovely vacation, with the customer service that I experienced — in fact, we experienced as a group of 5 foreigners.
When going through the security checks, my friend was singled out to open up her luggage. On her return, she told me that her rum was taken out, which she understood that this is the rules and regulations and was fine with it. So when my friend asked, “Why did you ask just me?” They replied, “It’s to do with your hairstyle.” Why should her hairstyle be an issue? We should be able to style and dress how we please. I was deeply shocked by that statement.
On our arrival to Antigua and Barbuda, we collected our suitcases to find that there were no locks on them and mine had a cable tie attached to it. One of the others from our group had no lock or cable tie on it. Once he opened up his case, he found a note inside to say that his suitcase had been checked. I didn’t open mine as I assumed that was the case with my suitcase.
Now my complaint is why have they searched our suitcases without us being present. We were all still inside the airport whilst the search was taking place. So because they found my friend with rum, they assumed we all had it.
I find this disrespectful and something needs to be done about this. I have just found out via Facebook (Hot 97) that others have expressed that their luggage has been searched and goods have been taken out of their luggage since returning from carnival. They say Barbados is bad for this, but come on St. Vincent what are you doing? As a tourist and as many tourists, what would make us return with an experience like that? St Vincent has already lost Buccament Bay Resort and will lose plenty more tourists if they don’t make changes. It’s an absolute disgrace. Ralph needs to do something about this and also teach the staff how to have better customer service than a vex-up face we receive on arrival and departure.
I’m not one for making complaints but I’m really disappointed and upset with the treatment we received.
The views expressed herein are those of the writer and do not necessarily represent the opinions or editorial position of iWitness News. Opinion pieces can be submitted to [email protected]
The views expressed herein are those of the writer and do not necessarily represent the opinions or editorial position of iWitness News. Opinion pieces can be submitted to [email protected].