Telecommunications company, Flow is assuring its customers in the Grenadine islands to expect more reliable and stable service in the coming weeks.
This is in response to degraded services experienced by customers on both the broadband and TV platforms, where customers on the several islands have experienced some disruption.
Engineering Lead, Marlon Bibby said that in late 2017, customers in the Grenadines have been experiencing some challenges with their services. He said the challenges have been experienced by customers on the Legacy Lime and Legacy Flow networks because the islands’ system has been hampered by some power-related issues caused by faulty equipment.
He said plans are already in the pipelines to resolve this issue and his team is working assiduously along with the customer experience team to effectively inform the affected customers.
Bibby said that customers should receive more reliable and consistent broadband service by the end of February.
Head of the Customer Experience team, Duane Samuel, outlined that to date his team has been working closely with the technology team to resolve the issue in a timely manner as well as keeping them updated.
The Customer Experience Head said the team is working on a project that is expected to improve the power systems as well as the reliability and up time of these systems.
He added that the company is also working on a Grenadine radio project to improve the capacity to deliver bandwidth in the Grenadines as well as an additional radio project to improve the quality of video in the Grenadines.
Samuel assured customers that the company is not disengaged from what they are experiencing on the islands. Thanking the affected customers for their patience, Samuel extended apologised for the inconvenience caused over the last few months and stressed further that having the issue resolved is of highest priority to Flow.