LIAT’s acting Chief Executive Officer, Julie Reifer-Jones, says et modernization of the airline’s fleet is an important part of its strategy to deliver better on-time performance, higher levels of customer satisfaction while adding to the airline’s stellar safety record.
LIAT is spending US$100 million to buy new planes, and its sixth ATR aircraft arrived last Sunday.
Reifer-Jones said that for far too long, people using the regional carrier had to suffer lengthy delays due to aging and difficult to service aircraft which at times led to sub-par customer service delivery.
“We remain steadfast in our commitment to raise the standard of customer service throughout the LIAT network; and 2014 is the year when our customers and the general public will see that we are determined to serve the region better,” Reifer-Jones said.
“We will do everything to deliver a better product and late last year we set things in motion with our company-wide customer service training or ‘brand camp’. This programme will continue in 2014.”
Emphasizing LIAT will not accept poor customer service, she pledged, “The public deserves better and we will do better.”
LIAT pilots, Captain Chris Cameron and First Officer Oran Challenger with flight engineer Gregory Marcano flew the latest ATR-42 aircraft across the Atlantic from Toulouse, France, arriving at V.C. Bird International Airport in Antigua, on Sunday.
LIAT now has a fleet of six new ATR Aircraft – two ATR-42s, each with 48 seats; and four ATR-72s, each with 68 seats.
The fleet modernisation is expected to be completed by the end of 2014.