Leslie Jack, country manager of LIME, will leave the company on Friday. (IWN File Photo)

Telecommunications provider LIME has decided not to implement the paper bill fees, as previously advised, saying that the decision is in response to customer feedback.

“I’m pleased to announce that we will continue free paper bills beyond January 1, for those who prefer this traditional method,” Leslie Jack, general manager of LIME St. Vincent and Grenadines, said in a press statement.

“LIME is a customer-focused company that listens to feedback and although a number of people are in favour of online e-Bill payment, some customers still prefer their paper bill by post,” Jack said.

“We will aim to satisfy the request of both groups.

“We would still like to encourage customers to sign up for eBilling.”

He, however, said eBilling remains a part of the companies Christmas promotion and announced that LIME is making changes to reward sign up to electronic bills, adding that customers will receive information about these rewards at a later date.

“LIME has upgraded its eBilling system and is inviting customers to choose this environmentally friendly method of receiving their bills. We want customers to sign up to electronic bills and our team in store can provide assistance to persons wishing to do so; however there will be no charge,” he said.

The company said that receiving bills by email is a growing industry trend that the company hopes it will be able to adopt with greater broadband penetration in the future.

One reply on “LIME backtracks on fees for paper bills”

  1. “free paper bills beyond January 1”

    It’s statement like that, that makes my skin boil. There is nothing free about a paper bill, that’s just the kind of nonsense corporations would say to rationalize charging extra money for nothing. Cable and Wireless (Lime) are still up to their nasty tricks, aren’t you all tired of shaking down people for money? How many people in SVG are going to pay bills online? how many even have a bank account? If you all don’t even know the market you are operating in then do some market research. SVG is not a first world country Mr Jack, and you all need to stop this nonsense.

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