A doctor in St. Vincent and the Grenadines had written to telecommunications provider, Flow over the delivery of its internet service.

“I subscribe for your internet service at three distinctive locations; one residential and two [corporate]. My concern is directly related to your inability to deliver what you charge for in view of these services,” Wayne D. Murray wrote in his Sept. 17 letter, addressed to the manager of the company.

“The latter is relevant to NO SERVICE or BELOW PAR SERVICE across both spectrums though your invoices reflect payment demanded as per continuous and outstanding service.

“This might seem a matter of national ‘ole talk’ but clearly this is truly a matter likened to extortion as you neither give credit for the services you were not able to give and promote the notion of getting higher cost speeds to ‘compensate’ for your inability to deliver what you are commissioned to,” Murray wrote.

In the letter, which was copied to the National Telecommunications Regulatory Commission, Murray said that even in a situation where, due to natural disasters affecting Flow’s ability to deliver services, the company  “should not be preparing invoices for that period.

“You are quite aware that you can purchase insurance to cover your loss of income in these situations,” he said.

He told Flow that its customers rely on the company to provide a service” that is reflective on what you state that you would deliver.

“It is priority that you ensure that your spectrum of the agreement is maintained as indeed a good corporate citizen should do. Every time your services are below par or down, we the customers lose money directly or indirectly but you get full payment! That is not business but rather we are seemingly swindled of hard earned cash with no compensation.”

“I have copied this letter to the local NTRC and a local media of choice to note that this is communicated in ‘black and white as indeed this is an issue that concerns all consumers of your services,” Murray wrote.

Murray told iWitness News on Sunday that after receiving his letter, Flow sent their technicians at the three points where he has an internet connection from the company.

“That, though, was not a response to my main point and that is non-compensation for loss and poor service,” he said.

He further told iWitness News that he called the NTRC, which acknowledged receiving the letter but gave no official response.

8 replies on “Doctor writes Flow over refund for ‘poor internet services’”

  1. Flow is not the only internet provider who is screwing up.. degicel takes back your credit as soon as you walked out of the store..By sending a text to tell you it expired…Then advertising a another plan..It’s quite rediculous how they sat up their plans, in order to rip people off….

    1. It is time for a Consumer Association where consumers can voice their grievances about products or services and hopefully get something done about it?

  2. Thank you Doc for bringing this thievery to light. For too long these telephone companies been ripping off Vincentians. What we need to do is to file a class action lawsuit.

  3. I totally agree with both the doctor and Mary. I constantly complain about the services rendered by both Flow and Digicel. They are swindling people and don’t give a shit. Especially since there are no competitions; we are stuck with the garbage we are paying for.

  4. needs more oversight and regulations from the gov. to prevent the consumers from being robbed of their hard earn money . also take legislative action if necessary

  5. Who is policing these companies? Who is looking out for the general public? We all pay for these services and get swindled from them.

  6. I say blame the useless regional regulatory body ECTEL, who is more reactive than proactive. In fact, I highly doubt most people know who ECTEL is since they are so useless.

    That entire Board and Directorate needs to be shut down and the regulation of telecommunications be taken more serious at a national level.

    Mr. Minister, how much longer will the people’s cries go unnoticed?

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