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Some customers have used this meme to express their feelings about FLOW.
Some customers have used this meme to express their feelings about FLOW.

Vincentians on Friday began to return their cable television boxes to service provider FLOW after the company removed some of the more popular channels from its basic package.

Customers have also taken to the social networking website Facebook to express their frustration with the company and to seek each other’s assistance in trying to make sense of the new configuration.

Some persons have also change their profile photograph to a meme of one man sending the other flying through the air with a kick in the butt.

“Do better or pack up”, the text under the FLOW logo in the meme reads.

“SOS… We need another cable provider in St. Vincent. Flow is taking advantage [of] us,” one person wrote on Facebook on Saturday.

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“FLOW! Unless there is some improvement to the current channel offerings…there will be a steady flow of customers migrating to an alternative. Get your act together now!” another person wrote.

That same person went on to question whether the National Telecommunication Regulatory Commission (NTRC) has “a [proactive] role here or must we suffer through a long drawn complaints process?

“Someone please say something!” the comment continued.

Yet another Facebook user on Saturday listed FLOW, a sports organization, and a fast food outlet as the “worst THING IN SVG RIGHT NOW”

“Flow, this have to be a joke … We have Pakistanis living here?” that same persons said, in an apparent reference to one of the channels being offered.

Some persons returned their FLOW cable boxes on Friday. (Internet photo)
Some persons returned their FLOW cable boxes on Friday. (Internet photo)

In one of the most detailed pieces on Facebook about the situation, one user of the social networking website said FLOW’s removal of channels such as “AXN, Sony, USA, WPIX and several other channels was such a poor decision.

“Flow did your marketing team conduct any survey to ascertain from your customers the channels they liked?” the writer further ask.

The writer refers to a June 11, 2014 letter from Columbus Communication, owners of FLOW, in which it said changes to its service are designed to enhance customers experience as FLOW brings what it described as the latest innovations in digital cable and broadband Internet and telephony services.

“I am very disappointed like thousands of customers with the new channel line-up you offered so far. Why should Vincentians sit down and watch all these regional channels and international channels that make no logical sense,” the writer said.

The writer listed among these channels include, Africa Ch SD, CC6 Community TV, Gayelle (TT), Hype,  Synergy TV, WI Sports, CBC Toronto SD, Goneviral blog, Goneviral Music, Goneviral TV, Goneviral Vogue, Glitz, Civilization, and ID.

“SVG is paying more for the same or in several cases, for even slower internet speed,” the writer further said.

The writer gave the example of Trinidad and Tobago, where a Turbo 2 package (2.2 – 2mbps down/1meg up) cost TT$139.99 (about EC$70) and in Barbados it cost Bd$60 (about EC$81) VAT inclusive.

In St. Vincent and the Grenadines, however, the same package costs EC$90.85.

“Please for the love of your valued customers in SVG consider the following actions:

1. Remove these boring regional and international channels; 2. Replace channels such as AXN, Sony, WPIX, USA, GSN, Cloo; 3. Offer more entertaining TV shows and movie channels on your basic package where possible to enhance customers viewing pleasure; 4. Reconsider the price you charge and the Internet speeds,” the customer wrote.

“We your valued customers are waiting to see if your company truly has your customers’ interest at heart or that of making a profit only. You claim that you are going to be better than Karib Cable but thus far you have much to accomplish,” said the writer, who signed the letter “Your Valued Customer”.

Columbus International Inc. announced on March 4, 2013 that it had signed a definitive agreement to acquire Kelcom International Limited and certain of its related companies.

Kelcom, a privately held company, operated under the name Karib Cable and was the leading cable system operator in St. Lucia, St. Vincent and the Grenadines and Antigua.

Ahead of the acquisition, customers in SVG has complained about the type of packages they were being offered relative to the cost, compared to Karib Cable customers in other Caribbean countries.

In October 2012 Prime Minister Ralph Gonsalves, who was also Minister of Telecommunication, said he considered it “gross disrespect” that Karib Cable changed its channel line up without an explanation to its Vincentian customers.

Gonsalves said then that if Karib Cable did not improve their service to Vincentians, investors will be actively sought, to compete against them in SVG.

“I join with the overwhelming majority of subscribers to Karib Cable to express my ministry’s dissatisfaction and the government’s dissatisfaction … with the way in which Karib Cable has altered its offerings for which people have paid, without properly advising or informing them about any alteration,” Gonsalves said.

13 replies on “Vincentians frustrated by FLOW’s cable offerings”

  1. Flow is a bunch of jokers they changed the programming and give us some channels that i am pretty sure that not even 1 % of the cable users will use just ah bunch ah junk stations and some the stations still in Spanish. Why do we keep allowing these companies as they feel,we don’t speak Spanish here it’s just disrespectful to the paying public.

  2. Watching Hard says:

    I wish we could get just as worked over stuff more important than cable tv, like perhaps a school curriculum more relevant to our needs. And btw what’s so bad about the Africa Channel? Why in heavens name would I want another of the million trash shoveling American channels out there and there is so much to learn about Africa?

  3. They really need to do better or leave. They are full of FART, unreliable and no compassion for their customers

  4. Finally someone is saying something. Go to almost any caribbean country and you will see that they have a higher standard of living than Vincentians, and with that comes competition. We are the last by almost every measure you can show, don’t believe people on radio telling you no nonsense, go to those countries and you will see that the difference is like night and day, they may have economic issues like us but there infrastructure and industries are way better than ours. That’s why no other companies want to come to serve telecommunications and that’s why Flow can do what they want.

    Look at the cost of electricity in SVG and compare it to St Lucia, a country just a few miles away, they are paying way less for electricity than us, and everything else, so I don’t blame Flow one bit, Vincentians like it so, and they should take it so. Our country has gone backwards for years now. Vincentians have no one else to blame but themselves.


  6. Nyasha Jones says:

    Flow’s recent actions have shown that we are not valued customers and I’m still waiting for the letter. They just went ahead and replaced almost all my favorite channels with crap.

  7. I only take cable to watch one thing bravo. Flow you got to go. Karib cable was bad but this is worst I will be returning my box I don’t want to watch about Africa really

  8. Is FLOW the same TV cable supplier as Karib Cable? I am not aware of the issue at hand, but I do know LIME is also a culprit that rips off Vincentians, with its claim that the Internet user must have a land line. This is a far more damaging issue, because you can demand that flow give you a selected channel package. However you can’t get the Internet unless you buy into LIME’s claim of a landline.
    So what had Ralph done so far? He can challenge FLOW and get them to change their approach, or bring in competition.

  9. Maureen Arthur says:

    Come on FLOW F***ing lousy old waste you making darm jokes my hard owned cash to watch fart… do something better than that…..holidays are on…please put back my two favourite channels they are the only two I look at GSN and WPIX I am bringing in your darm box

  10. C. ben-David says:

    These are about the most posts I’ve ever seen on this site dealing with a single issue. This speaks volumes to the lifestyle and mentality of our people.

    Why not just turn off the TV and read a book for a change? Who knows, you might even gain some knowledge in the process.

Comments closed.