The views expressed herein are those of the writer and do not represent the opinions or editorial position of I-Witness News. Opinion pieces can be submitted to [email protected]
Think of all the legal monopolies you do business with. Now, out of all of those companies, think about the one you hate the most.
If you’re like many people, you probably thought of telephone companies.
If you have broken down in tears or literally pulled your hair out while dealing with FLOW cable service, then you are not alone.
FLOW is the least satisfying cable provider in the Caribbean, based on my survey in the other countries they are operating, according to the latest ratings from St Lucia, Jamaica, Trinidad and Barbados.
Despite service disruptions, high bills, and awful call centre experiences, consumers are dependent on their services because there is no other competition presently.
This past week, thousands of Vincentian (lawyers, government workers, teachers, doctors, parliamentarians and more have signed a petition organised by concern citizens called (WE – Work For Everyone) for better service or for FLOW to pack up.
If nothing changes, ALL Vincentians will be asked to cancel their contract with FLOW by returning their boxes on a date to be announce very SOON, if the company does not respect the views of its customers.
What should have been a quick and easy call turned into a national cry/customer service nightmare. The customer service representative block us from their Facebook page everyday and most of all the customers care service is being answered in Trinidad and Tobago.
What it is that FLOW Customers Service doesn’t understand? Blocking us Vincentians and declining to provide a reason should have been the end of it, but instead it becomes a ridiculously extended back and forth about why on earth you all are treating us Vincentian with such disdainful disrespect, compared to the other countries in which you operate.
Based on the evidence here on these petition signed by Vincentians, I will never use their service, either. If we don’t stand up to corporate bullying, then companies like FLOW will continue having jobs while good people like us pay high rates for nothing.
Dominique R Stowe
The views expressed herein are those of the writer and do not necessarily represent the opinions or editorial position of iWitness News. Opinion pieces can be submitted to [email protected].