Service station scores 100% in Mystery Motorist Audit — again

For the second time this year, Pembroke Service Station has achieved a 100% score in the Mystery Motorist Audit.

The management team at Sol – St. Vincent and the Grenadines recently gathered to celebrate the service station team’s major achievement.

This accolade was first achieved in the second quarter and repeated in the fourth quarter, marking a remarkable year of excellence for the station, a press release said.

Sol said the Mystery Motorist Audit, conducted anonymously, evaluates the quality of service and cleanliness at Sol stations, ensuring that standards remain consistently high.

“The outstanding results at Pembroke Service Station reflect the team’s dedication to delivering exceptional customer service and maintaining a pristine environment,” a press release said.

Retailer Shafia London, who joined the celebration virtually from out of state, expressed her pride in the team’s accomplishments, congratulating them for their hard work and commitment.

She also shared her optimism for continued success in the coming year, hoping to see even greater achievements in 2025.

In appreciation of Pembroke Service Station’s loyal customers, they were treated to pizza and non-alcoholic beverages.

“This gesture was a way of saying thank you for choosing Sol as their preferred fuelling station and for contributing to this success,” the press release said.

“I am incredibly proud of our Sol Pembroke team for setting such a high standard and showcasing what excellence looks like across our network,” Sol’s General Manager, Collin Francis commented,

“Especially as we try to improve on same store sales, Sol Pembroke consistently tries to offer customers more than just fuel or fuel products. You can tell from visiting the location, that customers love and trust us. Celebrating these achievements is vital, as it reflects the hard work our front-line teams deliver each day.”